Shipping policy

Shipping Policy

Last Updated: 29 July 2026

At ZARQOOM, we are committed to delivering your orders safely, efficiently, and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Delivery Coverage

We currently offer nationwide shipping across Pakistan, including major cities and surrounding regions such as:

  • Islamabad

  • Rawalpindi

  • Lahore

  • Karachi

  • Peshawar

  • Quetta

  • Multan

  • Faisalabad

  • Sialkot

We continue to expand our delivery network and strive to serve customers throughout the country.

Order Processing

  • Orders are processed within 1–2 business days after payment confirmation or order verification.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once your order is confirmed, you will receive an order confirmation email or SMS.

  • During peak seasons, promotional events, or public holidays, order processing may take slightly longer.

Delivery Time

Estimated delivery times are as follows:

  • Standard Delivery: 3–7 business days.

  • Remote or rural locations: Additional delivery time may be required.

Delivery estimates are provided for guidance only and are not guaranteed. Shipping times may vary depending on courier operations, weather conditions, public holidays, or other circumstances beyond our control.

Shipping Charges

  • Shipping charges, where applicable, are calculated automatically at checkout based on your delivery location and order value.

  • We may offer Free Shipping on qualifying orders as part of ongoing promotions or campaigns. The applicable minimum order value will be displayed on our website during checkout.

Order Tracking

Once your order has been dispatched:

  • You will receive a shipment confirmation via email or SMS.

  • A tracking number will be provided (where available).

  • You can monitor the progress of your shipment through the courier's tracking system.

If you do not receive tracking information within a reasonable time after dispatch, please contact our customer support team.

Delivery Requirements

To ensure successful delivery:

  • Please provide a complete and accurate shipping address.

  • Include a valid phone number so the courier can contact you if necessary.

  • Someone should be available to receive the package at the delivery address.

ZARQOOM is not responsible for delivery delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Failed Delivery Attempts

If delivery cannot be completed because:

  • the recipient is unavailable,

  • the delivery address is incorrect or incomplete, or

  • the package is refused,

the courier may attempt redelivery or return the parcel to us.

If the package is returned to ZARQOOM, we will contact you to arrange reshipment. Additional shipping charges may apply before the order can be dispatched again.

Shipping Delays

Although we work with trusted courier partners, occasional delays may occur due to circumstances beyond our reasonable control, including:

  • Courier or logistics partner delays

  • Severe weather conditions

  • Public holidays or national events

  • Natural disasters or emergencies

  • Government restrictions or security measures

  • High shipping volumes during promotional periods

We appreciate your patience and will do our best to keep you informed if significant delays occur.

Lost or Damaged Shipments

If your order arrives damaged or appears to be lost during transit:

  • Contact us within 48 hours of the expected delivery date.

  • Provide your order number along with photographs (if applicable).

We will investigate the matter with our courier partner and work towards an appropriate resolution, which may include a replacement or refund where applicable.

International Shipping

At this time, ZARQOOM ships only within Pakistan.

International shipping may become available in the future. Any updates will be announced on our website.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

ZARQOOM

Email: zarqoomofficial@gmail.com

Phone: +92 300 0518551

Address: Soan Garden, Islamabad, Pakistan

Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM (PKT)

Our customer support team is always happy to assist you with any shipping-related enquiries.