Refund policy
Return & Refund Policy
Last Updated: 29 July 2026
At ZARQOOM, customer satisfaction is our priority. We strive to provide high-quality products and an exceptional shopping experience. If you are not completely satisfied with your purchase, please review the policy below to understand your return, replacement, and refund options.
Return Eligibility
We accept return requests within 14 days of the delivery date, provided that all of the following conditions are met:
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The item is unused, unopened, and in its original condition.
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The product is returned in its original packaging with all tags, labels, manuals, and accessories (if applicable).
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A valid proof of purchase, such as your order confirmation or receipt, is provided.
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The item has not been damaged due to misuse, negligence, or improper handling.
Return requests submitted after the 14-day return period will not be accepted.
Non-Returnable Items
For hygiene, health, and safety reasons, we cannot accept returns or exchanges for:
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Opened or used perfume bottles.
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Used personal care, beauty, or grooming products.
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Gift cards.
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Downloadable digital products (if applicable).
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Items marked as Final Sale, Clearance, or Non-Returnable at the time of purchase.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If you receive a product that is damaged, defective, or different from what you ordered, please notify us within 48 hours of delivery by emailing zarqoomofficial@gmail.com.
To help us resolve your request quickly, please include:
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Your order number.
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A description of the issue.
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Clear photographs of the product and its packaging.
Once your claim has been verified, we will provide either:
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A free replacement,
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A full refund, or
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Another suitable resolution at our discretion.
For approved claims involving our error, we will cover all return shipping costs.
Return Shipping
If your return is approved:
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Returns resulting from our mistake (wrong, damaged, or defective items) qualify for free return shipping.
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For all other approved returns, the customer is responsible for the cost of return shipping.
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We recommend using a trackable shipping service, as ZARQOOM is not responsible for returned packages lost during transit.
Order Cancellations
Orders may be cancelled within 2 hours of placement, provided they have not yet entered processing or shipping.
Once an order has been dispatched, it can no longer be cancelled.
To request a cancellation, please contact us immediately:
Email: zarqoomofficial@gmail.com
Phone: +92 300 0518551
Refund Process
After receiving and inspecting your returned item, we will notify you of the outcome of your refund request.
If approved:
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Refunds are processed within 5–7 business days.
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Refunds are issued to the original payment method whenever possible.
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Cash on Delivery (COD) refunds are processed via bank transfer. Customers will be asked to provide valid bank account details.
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Original shipping charges are non-refundable unless the return is the result of our error.
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Depending on your bank or payment provider, additional processing time may be required before the refunded amount appears in your account.
How to Request a Return
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Email zarqoomofficial@gmail.com with your order number and reason for the return.
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Our support team will respond within 24–48 business hours.
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If your request is approved, we will provide detailed return instructions.
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Once the returned item has been received and inspected, we will process your refund or replacement in accordance with this policy.
Please do not send products back without receiving return authorisation from our support team.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
ZARQOOM
Email: zarqoomofficial@gmail.com
Phone: +92 300 0518551
Address: Soan Garden, Islamabad, Pakistan
Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM (PKT)
We are committed to resolving all customer concerns fairly, promptly, and professionally.