Frequently Asked Questions

Frequently Asked Questions

Everything You Need to Know

About MW ROYAL

What is MW ROYAL?

MW ROYAL is a luxury fragrance brand dedicated to crafting exceptional, authentic perfumes that embody sophistication and timeless elegance. We bring world-class perfumery to discerning customers across Pakistan and beyond.

What is the relationship between MW ROYAL and ZARQOOM (PRIVATE) LIMITED?

MW ROYAL and ZARQOOM (PRIVATE) LIMITED are two separate and independent companies operating as strategic business partners. MW ROYAL leads in luxury fragrance innovation and brand experience, while ZARQOOM (PRIVATE) LIMITED provides eCommerce operations, technology, logistics, and customer service support.

Are MW ROYAL fragrances authentic?

Absolutely. Every MW ROYAL fragrance is 100% authentic, crafted using premium ingredients and subject to rigorous quality assurance. We stand behind every product we sell.

Orders & Payments

How do I place an order?

Simply browse our Shop, select your desired fragrance, choose your size, and click "Add to Cart". Proceed to checkout, enter your delivery details, and complete your payment. You will receive an order confirmation email immediately.

What payment methods do you accept?

We accept Cash on Delivery (COD), major debit/credit cards, and other secure online payment methods available at checkout. All transactions are protected with SSL encryption.

Can I modify or cancel my order after placing it?

Orders can be modified or cancelled within 12 hours of placement. Please contact our support team immediately at support@zarqoom.com or call +92 300 0518551.

Shipping & Delivery

How long does delivery take?

Standard delivery across Pakistan takes 3–7 business days. Express delivery options may be available at checkout depending on your location.

How do I track my order?

Once your order is dispatched, you will receive a tracking number via email or SMS. You can also use our Track Order page to check your delivery status at any time.

Do you offer free shipping?

Yes! We offer free shipping on qualifying orders. Please check our Shipping Policy for current thresholds and details.

Returns & Refunds

What is your return policy?

We accept returns on unopened, unused products within 7 days of delivery. Please review our full Refund & Return Policy for complete details and instructions.

How do I request a refund?

To request a refund, contact our support team at support@zarqoom.com with your order number and reason for return. Our team will guide you through the process within 24 hours.

Fragrances & Products

What is the difference between Eau de Parfum and Eau de Toilette?

Eau de Parfum (EDP) has a higher concentration of fragrance oils (15–20%), making it longer-lasting and more intense. Eau de Toilette (EDT) has a lighter concentration (5–15%) and is ideal for everyday wear. MW ROYAL offers both to suit your preference.

How should I store my perfume?

Store your fragrance in a cool, dry place away from direct sunlight and heat. Avoid keeping it in the bathroom, as humidity can degrade the scent. The original box provides excellent protection.

How can I make my perfume last longer?

Apply your fragrance to pulse points — wrists, neck, behind the ears, and inner elbows. Moisturised skin holds scent longer, so apply an unscented lotion beforehand. Avoid rubbing your wrists together after application.

Still have questions? Our team is here to help.

Contact Us